Pennyweights Terms and Conditions
Gift certificates purchased in our New Canaan store may only be used at our phycical store. Gift certificates may not be used as payment on our online store- yet.
All Pennyweights' products are guaranteed free from defects in both materials and craftsmanship for a period of 30 days after the recipt of product. If a defect is discovered in the 30 day window which was not caused through negligence, please contact us to have an RMA issued. After which you are only responsible for costs associated with returning the product to us.
Pennyweights prides itself on bringing great prices, product and service to our customers. All items, excluding items that pierce the body, may be returned within 30 days of receipt of your order provided they are in new condition accompanied with the return form sent with your purchase. All items returned in new condition will be credited less shipping. If the returned items from your order disqualify the original order's free shipping status, you will be credited back the returned item's value minus our shipping costs. If the returned item's value is less than our shipping costs you will be expected to pay the difference. Please return packages prepaid, we do not accept c.o.d. deliveries. Please insure return parcel for adequate amount. Items not purchased from our online store cannot be returned by mail.
Please send returns to:
124 Elm St.
New Canaan, CT 06840
Credit Card Security
All transactions placed with Pennyweights are encrypted and secured through either Braintree or PayPal. Pennyweights doesn't directly handle or have access to your credit card information when your order is placed online. This guarantees that in the unlikely event of a security breach it's physically impossible for any of your information to be divulged.
Pennyweights ships to U.S. addresses only. Orders received after 3:30 will be processed the following day. Most items will be shipped within 24 hours of receipt of order except on Mondays, Sundays, or Holidays. In the event items are out of stock, Pennyweights will email you and you will not be billed. Partially in-stock orders will not ship without your approval.
If items are returned to us by the shipper due to incorrect shipping information the purchase value of shipments minus shipping costs will be recredited to your credit card and you will be notified via email. Please be sure the shipping information is correct before commiting to the shipment as we cannot be held responsible for errors or ambiguity in shipping addresses.
Please allow 3-5 business days for delivery from shipping date. Shipping does not occur on Mondays, Sundays or Holidays.
We accept Visa, Mastercard and American Express as forms of payment. Pennyweights only ships items within the United States.
Sales tax of 6.35% will be added to all items delivered to the State of Connecticut.
Pennyweights is committed to ensuring the privacy of our customers. Any stored user passwords are kept in encrypted and properly salted versions. Pennyweights will not exchange or sell customers' information to third parties.